Return Policy

Thank you for shopping with Cozya! We want you to feel confident in your purchase. Please review our return and refund policy below.

1. Returns

We accept returns within 30 days of the original purchase date.

To be eligible for a return, your Cozya product must be in the same condition in which it was received. Products that have been extensively used over multiple days may not be eligible for a return.

2. Refunds

Once we receive your return, our team will inspect the item and process your refund if the return meets our eligibility requirements.

Approved refunds will be issued to your original payment method within 7 business days. Please note that your bank or payment provider may require additional time for the refund to appear on your account.

3. Exchanges

If your Cozya arrives defective or damaged, we’ll gladly replace it at no additional cost. Photo or video evidence of the issue may be required.

Please contact our customer support team at support@cozyamade.com to request an exchange.

4. Return Shipping

Customers are responsible for return shipping costs unless the product arrived defective or damaged.

We recommend using a trackable shipping service and keeping your tracking information until your return has been processed.

5. How to Initiate a Return

To request a return, contact us at support@cozyamade.com and include:

  • Your order number
  • The reason for your return
  • Photos or videos, if applicable

Our team will provide you with instructions for completing your return.

6. Non-Returnable Items

For hygiene and safety reasons, products that have been heavily used, altered, damaged after delivery, or returned in an unsanitary condition may not be eligible for a return.

7. Cancellations

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we cannot guarantee that it can be canceled. If the order has already shipped, you may request a return after receiving it in accordance with this policy.

8. Contact Us

If you have any questions about a return, refund, exchange, or your order, please contact our customer support team:

Cozya
Email: support@cozyamade.com

Thank you for choosing Cozya. We appreciate your business and are here to help make your experience as comfortable as possible.